Refund and Cancellation Policy

This Refund and Cancellation Policy applies to all purchases made through the Dosha Nivaran mobile applications and website, including, but not limited to, consultations, reports, remedies and puja bookings.

1. Digital Services and Reports

All digital services such as instant reports, chart analysis and other downloadable or viewable content are delivered immediately upon successful payment. As these are personalised and instantly-delivered services, payments for such orders are non‑refundable once the service has been generated or accessed.

2. Puja / Ritual Bookings

• Bookings can typically be rescheduled (subject to temple and priest availability) if requested at least 48 hours before the scheduled date.
• Cancellations requested more than 72 hours before the scheduled puja time may be eligible for a partial refund, after deducting any non‑recoverable costs (such as material purchases, temple fees, platform charges, etc.).
• Cancellations requested within 72 hours of the puja time are generally not refundable because preparations and commitments are already made with priests/temples.

3. Failed, Cancelled or Duplicate Transactions

In the event of a failed, cancelled or duplicate transaction where the amount has been debited from your bank account/card but service is not delivered:

• Please contact our support with the payment reference/UTR number.
• On confirmation from our payment gateway partner (such as Cashfree or Razorpay), we will either initiate a refund to the original payment method or provide credit within the app, as applicable.

4. Chargebacks

If a dispute or chargeback is raised directly with your bank or card issuer, we reserve the right to provide all relevant transaction and usage records to the payment gateway / bank for resolution.

5. Contact for Refund Queries

For any questions related to refunds or cancellations, please contact us at support@doshanivaran.in or using the support details available in the Dosha Nivaran app or on our website. Please include your order ID, transaction reference and registered mobile/email for faster resolution.